SRS concierge security officers are the best in the business, with the highest levels of training in both customer service and the secure protection of property, people, and assets. Our security concierge service strikes the right balance between being extremely welcoming, friendly and accommodating, and keeping staff and residents safe within their work and home environments.

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8 REASONS TO CHOOSE FCSG

 

• FCSG is compliant with highest standards of excellence:ISO9001 certified, SIA approved contractor, and Safe Contractor accredited

• The finest security personnel: concierge staff are screened and vetted to British Standard 7858 and staff are carefully matched with clients to ensure they are the best possible fit

• Comprehensive training: Our officers are fully trained in conflict management and customer service and how to respond to different situations with the appropriate approach

• Client first attitude: Our customer focused approach underpins the 5 star service we offer as attested by our clients’ experiences. To read more about this see our testimonials

• Transparency of service and reasonable pricing: Without compromising on quality we offer competitive prices ensuring our clients’ needs are at the heart of what we do

• 24 hour pledge: We are committed to responding to any complaint within 24 hours

• Adaptable dress code: We have a bespoke uniform department designed to cater for any dress code clients require and discuss these needs with our clients.

• Seasoned veterans in the field: All the staff are industry professionals, trained in customer service and driven to achieve excellent customer experience

FCSG, which is based in Clerkenwell Central London, brings to the table over 16 years of experience in the industry. We are optimally positioned to provide a well-rounded and complete security concierge service with absolutely no compromise on your safety or service. We provide London concierge security services to a wide range of private and public buildings, and have a proven track record of dozens of satisfied customers.

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WE PROVIDE LONDON CONCIERGE SECURITY FOR A WIDE VARIETY OF CLIENTS:

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• Office buildings and business premises

• Residential apartment buildings and blocks of flats

• Government buildings

• Retail, shopping centres

• Building sites

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TRAINING THE MODERN SECURITY CONCIERGE OFFICER

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We understand better than most that to provide a luxury concierge service, you need the very best levels of training and stringent staff requirements. In order to ensure you’re getting the best security concierge service around we leave no stone unturned in training and educating our staff.

We put huge emphasis on front of house abilities and stress the importance of adaptability to the modern requirements and demands of an outstanding concierge.

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Our London concierge service officers are trained to the highest of standards of customer service and are:

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• Extremely well-presented in uniform or suit

• Highly-trained in customer service and etiquette

• Welcoming and friendly

• Authoritative and robust when necessary

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Whilst providing a strong deterrence against anti-social behaviour, our highly groomed personnel Concierge Security officers also perform a range of administrative duties, including:

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• Running a front desk reception

• Welcoming and signing-in tenants and residents

• Providing a ‘gate-keeper’ role

• Controlling access and logging arrivals and departures

• Receiving, logging and distributing packages

• CCTV monitoring & site patrolling

• Poses strong deterrence against anti-social behaviour

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WE’RE HERE TO KEEP YOU SAFE

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Naturally, first and foremost your Security Concierge must keep you safe and protected, this is fundamental to the Security Concierge role. But that’s just the tip of the Concierge Security iceberg.

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There’s a fine balance here: Your concierge security team must be highly trained in all aspects of your personal and organizational security, but it must also provide the highest standard of front of house services. In other words, protection is fundamental to a security concierge role, but many other non-security elements are also involved.

The right Security Concierge for you must not only be an expert in security but also possess strong interpersonal skills. They should be engaging and personable, masters of customer relations and make a great first impression. In a sentence: your concierge service must keep you safe while not feeling like traditional security.

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But as you already know, service is just one part of the role of the concierge security officer.

The role of the security concierge (and other security services, for that matter) is not only complex and balanced, but also constantly evolving. In the modern landscape your security concierge must adapt and take on more responsibilities in order to provide a rounded, pleasant and complete service.  We recognise that these requirements can vary from client to client and we make sure we take each clients’ different needs into account from the outset before our security concierge service commences.

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In the UK, and in London in particular, security risks are constantly reported and often appear to be increasing and expanding. This makes it essential that you choose the right concierge service, one that makes adaptability a top priority and ensures seamless flexibility in combining the traditional concierge role with that of the security officer. Our officers are trained from day one to have the capacity to deal with an ever expanding variety of potential scenarios.

Thanks to our training programme, security concierge personnel strike the right balance between being extremely welcoming and friendly, while equally keeping staff and residents safe within their work and home environments.